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STANDARD TERMS AND CONDITIONS OF SALE

  1. These Terms & Conditions govern the purchase of products from Silléo. By placing an order, you agree to the terms outlined below.
  2. 1. Payment Methods
  3. Silléo currently accepts the following payment methods:
    • InstaPay
    • Cash on Delivery (COD), paid directly to the shipping representative upon delivery

    4. 2. Payment Terms

    For orders with a total value exceeding EGP 700, full payment in advance or a partial advance payment (deposit) may be required before the order is prepared and dispatched.

    For orders consisting of one product only, payment may be made upon delivery, subject to order confirmation and availability.

    Silléo reserves the right to request an advance payment or deposit when necessary, depending on the order value, quantity, or order requirements.

    3. Shipping & Delivery

    We deliver to all governorates across Egypt.

    Delivery times may vary depending on:

    • The size and quantity of the order
    • The customer’s delivery location
    • The destination governorate
    • Product availability and order preparation requirements

    5. The estimated delivery date or delivery timeframe will be communicated to the customer after the order has been confirmed.

    Please ensure that the contact information and delivery address provided during checkout are accurate. Silléo is not responsible for delays resulting from incorrect or incomplete customer information.

    4. Returns and Refunds

    Due to the nature of our products and their classification as personal care and skincare-related products, returns and refunds are not accepted after delivery.

    In addition, some Silléo products may be fragile or breakable. Customers are encouraged to inspect their orders carefully before accepting them from the shipping representative.

    5. Damaged or Incorrect Products

    If a product arrives damaged, broken, defective, or incorrect, the customer must inspect the order and refuse to accept it from the shipping representative.

    Once the order has been accepted and received from the shipping representative, responsibility for the product transfers to the customer. Silléo will not be responsible for damage, breakage, or product-related claims reported after the order has been accepted.

    We strongly recommend checking the condition of the package and products before completing the delivery process.

    6. Order Acceptance

    An order is considered confirmed only after Silléo has reviewed and accepted it.

    Silléo reserves the right to contact customers to confirm order details, payment arrangements, delivery information, or any additional requirements before preparing or dispatching an order.

    7. Changes to These Terms

    Silléo may update or modify these Terms & Conditions when necessary. Any changes will be published on this page and will apply from the date of publication.

    8. Contact Us

    If you have any questions regarding these Terms & Conditions, your order, payment, or delivery, please contact us through our official communication channels.

    Thank you for choosing Silléo.

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